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Kayang'aniridwe kazogulula

Gulu latsimikiza mtima kukulitsa zoyesayesa zathu zokhazikika kugawo lalikulu lazakudya. Timagwiritsa ntchito mphamvu zathu monga akatswiri otsogola pamasewera omwe ali ndi netiweki yogawa ambiri ndikugwiritsa ntchito mphamvu zathu zogulira kulimbikitsa mabizinesi okhazikika a ogulitsa. Pophatikiza njira zokhudzana ndi ESG pakuwunika kwa Gulu kwa omwe atha komanso omwe alipo, tikuwonetsetsa kuti ma chain chain akwaniritsa zomwe tikufuna kuti zitheke. Chonde onani buku lathu la Supplier Corporate Social Responsibility Management Manual pansipa kuti mumve zambiri.

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Supplier Corporate Social Responsibility Management Manual

Pofuna kuthana ndi nkhawa za omwe amakhudzidwa nawo pazabwino ndi chitetezo chazinthu, Gululi limagwiritsa ntchito njira zosiyanasiyana zowongolera zinthu, kuphatikiza kuyang'anira ndikuwunika momwe ogulitsa akugwirira ntchito. Zoyeserera zosiyanasiyana zimatsimikizira kuti zinthu zokhazikika, zapamwamba zimapangidwa ndikuchepetsa chiopsezo cha kukumbukira kwakukulu.

Kuwunika kwa Wopereka ndi Kuwongolera

Monga gulu lotsogola pamasewera, tadzipereka kukulitsa zoyesayesa zathu zokhazikika pamayendedwe athu onse. Pogwiritsa ntchito utsogoleri wathu wamsika ndi mphamvu zogulira, timalimbikitsa ogulitsa kuti azitsatira njira zokhazikika. Kuti tiwonetsetse kuti ogulitsa akugwirizana ndi zomwe tikufuna kuti tipitirize, taphatikiza njira za ESG pakuwunika kwathu kwa omwe akuyembekezeka komanso omwe alipo.

Mu Meyi 2023, Gululi lidasinthiratu Buku Lawo Loyang'anira Ntchito Zamakampani a Supplier Corporate Social Responsibility Management mogwirizana ndi China CSR Due Diligence Guidance ndi zofunikira zamakampaniwo kuti akwaniritse bwino lomwe ndi mabizinesi ake ofunikira. Bukuli tsopano likupezeka patsamba la Xtep.

Mbiri Yathu Yogulitsa

Kupanga kwathu kumadalira kwambiri zinthu zomwe zimaperekedwa ndi ogulitsa, omwe timachokera kuzinthu zambiri zomwe timapanga. Pofika mu 2023, 69% ya nsapato zathu ndi 89% ya zovala zathu zidatumizidwa kunja. Gululi limagwira ntchito ndi ogulitsa 573 padziko lonse lapansi, 569 ku Mainland China ndi 4 kutsidya kwanyanja.

Timagawa ogulitsa athu m'magulu osiyanasiyana kuti timvetsetse bwino zomwe timapeza. Kuti tilimbikitse kasamalidwe ka ziwopsezo m'magawo athu onse, takwaniritsa matanthauzidwe a magulu aogula chaka chino pokulitsa kuchuluka kwa Gawo 2 ndikuphatikizanso opereka zinthu monga Gawo 3. Pofika kumapeto kwa chaka, tili ndi ogulitsa 150 Tier 1 ndi 423 Tier 2. . Kupitilira apo, kuwongolera kulumikizana ndi othandizira a Tier 3 kumakhalabe kofunikira pamene tikufuna kupititsa patsogolo ntchito zokhazikika.

Tanthauzo:

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Wothandizira ESG Management

Maukonde athu amtundu wapaintaneti amakhudza ziwopsezo zosiyanasiyana zachilengedwe komanso chikhalidwe cha anthu, ndipo timatsata njira zogulira zinthu zonse, zachilungamo komanso zowonekera bwino kuti tichepetse ngozizi. Supplier Management Center ndi magulu odzipatulira ochokera kumitundu yosiyanasiyana amagwira ntchito limodzi ndi ogulitsa kuti awonetsetse kuti akugwira bwino ntchito. Timalimbikitsa onse ogulitsa, ogwira nawo ntchito, ndi mabwenzi kuti azitsatira miyezo yokhudzana ndi chilengedwe, chikhalidwe cha anthu, ndi machitidwe abwino abizinesi omwe amagwirizana ndi zomwe Gulu likufuna. Zofunikira zonsezi zikuwonetsedwa mu Supplier Code of Conduct ndi Supplier Management Manual, ndipo tikuyembekeza kuti anzathu azitsatira nthawi yonse yogwirizana.

Njira yatsopano yolandirira ogulitsa

Timawunika mosamalitsa onse omwe angatipatse kudzera pakuwunika koyambirira komanso kutsata zomwe bungwe la Supplier Management Center (SMC) likuchita, ndipo ogulitsa omwe apambana kuwunika koyambiriraku adzayang'aniridwa ndi anthu omwe ali oyenerera kukhala owerengera amkati kuchokera kugulu lathu lazinthu. Madipatimenti a chitukuko, kasamalidwe kaubwino, ndi magwiridwe antchito. Kuyang'anira komweku kumagwira ntchito kwa ogulitsa kuphatikiza omwe amapereka zida zopangira nsapato ndi zovala, zida zothandizira ndi zonyamula, kupanga zinthu zomalizidwa, kupanga zinthu zomaliza. Zofunikira zaperekedwa kwa ogulitsa kudzera mu Kachitidwe Kathu ka Supplier Code.

Mu 2023, tidakweza zofunikira zathu pakuwunika kwazomwe timafunikira pakuvomerezedwa ndi ogulitsa kuti tiwunike ogulitsa omwe akulephera kukwaniritsa zofunikira zathu pazantchito. M'chakachi, tinayambitsa 32 ogulitsa atsopano komanso osakhalitsa mu netiweki yathu, ndipo tinakana kuvomereza kwa ogulitsa awiri chifukwa cha nkhawa za chitetezo. Otsatsa adafunsidwa kuti ayang'anire bwino ndikuwongolera ziwopsezo zachitetezo zomwe zazindikirika pakulandilanso kwa ogulitsa.

Kwa ogulitsa kunja, timasankha othandizira ena kuti azichita kafukufuku wokhudzana ndi zinthu monga kukakamizidwa, thanzi ndi chitetezo, ntchito za ana, malipiro ndi mapindu, nthawi yogwira ntchito, tsankho, kuteteza chilengedwe ndi kuthana ndi uchigawenga.

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Kuwunika kopitilira kwa ogulitsa

Othandizira omwe alipo amawunikidwanso kudzera mu kuwunika kwa zikalata, kuyendera pamalo, komanso kuyankhulana ndi antchito. Pakati pa Okutobala ndi Disembala 2023, mtundu wa Xtep udachita kafukufuku wapachaka pa onse ogulitsa zovala zazikulu ndi zomalizidwa, zomwe zidatenga zoposa 90% za ogulitsa athu a Tier 1. Kuwunika kwa Tier 2 pa ogulitsa zinthu kudzayamba mu 2024.

Otsatsa 47 Tier 1 amtundu wa Xtep adawunikidwa, kuphatikiza omwe amapanga zovala, nsapato, ndi zinthu zopetedwa. 34% ya ogulitsa omwe adayesedwa adapitilira zomwe tikufuna, pomwe 42% adakwaniritsa zofunikira ndipo 23% idachita mochepera zomwe timayembekezera. Kuwonjezeka kwa ogulitsa omwe sanakwaniritse zomwe tikuyembekezera makamaka chifukwa cha kukweza kwa miyezo yathu yowunika, ndipo pakati pa ogulitsa awa atatu mwa iwo adaimitsidwa pambuyo powunikanso. Otsalira omwe sanakwaniritse zomwe tikuyembekezera adapemphedwa kuti akonzenso izi kumapeto kwa June 2024.

Pazinthu zatsopano, timachita kafukufuku wapachaka ndi gulu lachitatu pazogulitsa nsapato, kuyang'ana kwambiri zaufulu wa anthu komanso kuthana ndi uchigawenga. Timapanga lipoti lowunika chaka chilichonse. Kusatsatiridwa kulikonse komwe kwazindikirika kudzalumikizidwa ndi ogulitsa ndikuwongolera komwe kukuyembekezeka pakanthawi. Kuwunika kwachiwiri kudzachitidwa pofuna kuwonetsetsa kuti njira zowongolera zikuyenda bwino, ndipo ogulitsa omwe sangathe kukwaniritsa zosowa ndi miyezo ya bizinesi akhoza kuthetsedwa. Mu 2023, onse ogulitsa zida zatsopano adachita mayesowo.

Njira zowerengera ndikugwiritsa ntchito zotsatira za supplier social responsibility assessments ndizofupikitsidwa motere:

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Kupititsa patsogolo Wopereka ndi Kupanga Kuthekera kwa ESG

Kuti tithandizire ogulitsa kuti akwaniritse zomwe Gulu likuyembekeza pazachilengedwe komanso momwe anthu amagwirira ntchito, timakhala tikulankhulana ndi ogulitsa kuti amvetsetse zomwe angakwanitse ndikuwapatsa luso ndi chidziwitso chofunikira kuti agwire bwino ntchito za ESG. Zochita izi zimathandizanso kuzindikira ndikuchepetsa zoopsa zomwe zingachitike pazachilengedwe komanso pagulu lazachuma.

Kulankhulana ndi opereka chithandizo

M'chakachi, tidachita maphunziro a ESG kwa oyimira kuchokera kwa ogulitsa nsapato ndi zovala za mtundu wathu. Oyimilira ogulitsa 45 adapezeka pamisonkhanoyi, pomwe tidatsindika zomwe tikuyembekezera pazachikhalidwe komanso zachilengedwe komanso kulimbikitsa kuzindikira kwa ogulitsa kuti azitha kukhazikika.

Kuphatikiza apo, tidalumikizana ndi akatswiri a chipani chachitatu kuti akonzekere maphunziro anthawi zonse pankhani za ESG kwa ogulitsa athu akunja. Kuphatikiza apo, tidapereka maphunziro ogwirizana oletsa katangale kwa ogwira ntchito atsopano amtundu wathu watsopano. Zotsatira zamaphunziro onsewa zidawonedwa kukhala zokhutiritsa.

Chitsimikizo cha Ubwino wa Zogulitsa ndi Zinthu

Kutsimikizira zaubwino ndikofunikira pakupanga kwathu. Zogulitsa zathu zimayesedwa mwamphamvu kwambiri, zomwe zimathandiza kuonetsetsa kuti zinthu zomwe zimakwaniritsa zofunikira za Gulu ndizogulitsa kwa makasitomala athu. Magulu athu owongolera zamtundu ndi omwe ali ndi udindo pamayendedwe owongolera, omwe amaphatikiza kuyesa ndi kuyesa zitsanzo kuti athandizire kuwongolera khalidwe laopereka.

Njira Yowongolera Ubwino Wazinthu ndi Njira

Tili ndi ISO9001-certified quality management system kuti tiwonetsetse kuti zopanga zathu zimakhala zabwino kwambiri kudzera munjira zofananira. Mu gawo la R&D, gulu lathu loyezetsa bwino limayesa ndikutsimikizira zogulitsa ndi zida kuti apange miyezo yoyenera kupanga misa. Chaka chino, takhazikitsanso kasamalidwe katsopano ka katoni wa zovala ndikusunga katoni. Mu 2023, Bungwe la Standards Team linapanga ndi kukonzanso zidutswa 22 za miyezo yapamwamba ya zovala (kuphatikiza zolemba 14 zamabizinesi ndi miyezo 8 yoyang'anira mkati) ndipo idachita nawo ntchito yokonza miyezo 6 ya zovala m'dziko ndikuwunikanso miyezo 39 yamayiko, zonse zomwe cholinga chake ndi kuwongolera kasamalidwe kabwino. .

Mu Seputembala 2023, Xtep adakonza zokambirana kuti apititse patsogolo kuyesa kwa physicochemical kwa mauna omwe amagwiritsidwa ntchito mu nsapato, mothandizidwa ndi ogulitsa mauna, akatswiri, ma subcontractors, ndi nthumwi zochokera kumafakitole omaliza. Zokambiranazo zinayang'ana pa zofunikira zenizeni zogwiritsira ntchito zipangizo zatsopano. Xtep idagogomezera kufunika kowunika mwatsatanetsatane ndikuchepetsa zoopsa zomwe zingachitike panthawi yachitukuko choyambirira, komanso kufunikira kokonzanso posankha zinthu zopangira ndi kukonza, ndikutsata mosamalitsa ma protocol omwe adakhazikitsidwa.

M'chaka chino, Xtep yalandira zidziwitso zamtundu wazinthu kuchokera kumabungwe osiyanasiyana:

  • Mtsogoleri wa Xtep's Quality Management Center adapatsidwa mphoto ya "Advanced Individual in Standardization Work," kupititsa patsogolo mphamvu ya Xtep pa nkhani zamakampani opanga nsalu ndi zovala ndikukweza mbiri ya mtunduwo.
  • Xtep's Apparel Testing Center idachita nawo mpikisano woyeserera luso la "Fibre Inspection Cup" wokonzedwa ndi Fujian Fiber Inspection Bureau. Mainjiniya asanu oyesa adatenga nawo gawo ndikupambana mphotho yoyamba pampikisano wa chidziwitso chamagulu.

Pa gawo lopanga, magulu oyang'anira zabwino amawunika momwe zinthu ziliri komanso chitetezo chazinthu zopangira ndi zomalizidwa. Amagwiranso ntchito zowongolera nthawi zonse pakupanga ndikuwunika mosamalitsa zamtundu wazinthu kuti zitsimikizire kuti zomalizidwa kuchokera kwa ogulitsa athu zimadutsa miyezo yakuthupi ndi mankhwala asanaperekedwe kwa makasitomala. Kuphatikiza apo, Xtep imayesa zitsanzo pamwezi kwa omwe amapereka Tier 1 ndi Tier 2. Zida zopangira, zomatira, ndi zinthu zomalizidwa zimatumizidwa kuma labotale ovomerezeka adziko lonse kotala lililonse, kuwonetsetsa kuti zinthu zomaliza zikugwirizana ndi miyezo yadziko komanso malamulo achitetezo ndi chitetezo.

Kuti zinthu ziziyenda bwino, Gululi lidakhazikitsa gulu lapadera loyang'anira zinthu monga ma jekete ndi nsapato, zomwe zimaloleza kuwongolera kokhazikika kwamagulu enaake. Gululi limachitanso kusanthula kwazinthu zopikisana kuti ziwongolere miyezo yazogulitsa ndi njira zoyesera kwinaku akulimbikitsa mtundu wazinthu komanso chitonthozo.

Nkhani yophunzira

Mu 2023, tinakonza kampu ya ISO9001 Quality System Manager Training Camp, pomwe onse 51 adachita nawo kafukufukuyu ndipo adapatsidwa "Quality Management Systems - Internal QMS Auditor Certificate".

Gululi limakhazikitsanso njira zowongolera zaubwino wazinthu zopangidwa ndi ntchito zakunja, ndipo misonkhano yowunikiranso ya mwezi uliwonse imachitika kuti zitsimikizire kuwongolera koyenera. Timapititsa patsogolo luso la ogwira ntchito athu pakuwongolera khalidwe lazinthu, ndikuthandizira ogwira nawo ntchito kuti atenge nawo mbali pa maphunziro monga njira zotsutsana ndi nkhungu zomwe zimaphunzitsidwa ndi Micropak ndi njira zoyesera zophunzitsidwa ndi SATRA. Mu 2023, kuti apititse patsogolo khalidwe la mankhwala ndi njira zopangira, K·SWISS ndi Palladium adayambitsa makina osindikizira, makina a laser, makina apamwamba kwambiri a makompyuta, makina osokera apakompyuta, kusindikiza kwa digito, ndi zipangizo zina ndi matekinoloje, pamene akugwiritsanso ntchito. mzere wa msonkhano wa eco-wochezeka wotsekedwa kwathunthu.

Kuti tidziwike pazomwe makasitomala athu akuyankha, dipatimenti yathu yogulitsa malonda imakambirana sabata iliyonse ndi dipatimenti yathu yoyang'anira zogulitsira ndipo gulu lathu loyang'anira zabwino lidzayendera malo ogulitsira kuti amvetsetse momwe msika ukuyendera komanso zosowa zamakasitomala.

Kupititsa patsogolo Kuwongolera Kwabwino Kwazinthu ndi Ogulitsa ndi Makasitomala

Timathandizira kwambiri ogulitsa athu kuti azitha kuyang'anira zabwino zonse ndi luso la kasamalidwe kuti alimbikitse zinthu zonse za Gulu. Tapereka maphunziro oyesa chidziwitso ndi kukulitsa luso laukadaulo kwa othandizira akunja ndi ogwira ntchito m'ma laboratories, ndikutsatiridwa ndi kuwunika ndi ziphaso. Izi zidathandizira kuwongolera kasamalidwe kabwino ka omwe amatipatsira ndipo pofika kumapeto kwa 2023, malo opangira ma labotale 33 anali atatsimikiziridwa, ophimba zovala, zosindikizira, zida, ndi zida.

Tidapereka maphunziro a certification a FQC/IQC kwa othandizira Tier 1 ndi Tier 2 kuti azilimbikitsa kudzilamulira pamtundu wa supplide, kuwongolera miyezo yazinthu, ndikuthandizira kukula kopindulitsa. Kuphatikiza apo, tidapanga maphunziro 17 okhudzana ndi kavalidwe kabwino, oyimira pafupifupi 280 ogulitsa mkati ndi kunja.

Customer Relationship Management ndi Kukhutira

Ku Xtep, timatengera njira yoyambira ogula, kuwonetsetsa kulumikizana momasuka ndi makasitomala athu kuti akwaniritse zosowa zawo. Timasamalira madandaulo mwadongosolo pokhazikitsa nthawi yowathetsera, kuyang'anira momwe zinthu zikuyendera, ndi kuyesetsa kupeza mayankho ogwirizana kuti akwaniritse makasitomala.

Takhazikitsa ma protocol okumbukira zinthu komanso zovuta zamtundu. Kukakumbukira kofunikira, Quality Management Center yathu imafufuza mozama, malipoti omwe apeza kwa oyang'anira akuluakulu, ndipo zochita zowongolera zimachitidwa kuti zisadzachitike mtsogolo. Mu 2023, sitinakumbukire chilichonse chifukwa cha thanzi kapena chitetezo. Timawatsimikizira makasitomala za kukonza, kusintha, kapena kubweza kwa malonda akumaloko, ndipo mtundu wa Xtep core wakhazikitsa pulogalamu yamphamvu yobwezera zinthu, ndi Return and Exchange Policy yathu yathunthu imalola kuvomera kopanda malire kwa zinthu zakale.

"400 Hotline" yathu yodzipatulira ndiyo njira yoyamba yolumikizirana ndi madandaulo amakasitomala. Madandaulo amalembedwa, kutsimikiziridwa, ndipo amayankhidwa mkati mwa masiku awiri abizinesi, ndi zinthu zina zomwe zimasungidwa kuti zithetse milandu yomwe ili yovuta. Chiwerengero cha madandaulo omwe adalandira kudzera mu "400 Hotline" mu 2023 chinali 4,7556. Timayimbanso mafoni pamwezi kuti tiwone kukhutira kwamakasitomala ndikuyitanitsa mayankho kuchokera kwa onse ogwiritsa ntchito "400 Hotline". Mu 2023, tidapeza chiwongola dzanja cha 92.88%, chomwe ndi chokwera kuposa cholinga choyambirira cha 90%.

Tidakulitsa "400 Hotline" chaka chino ndi makina owongolera amawu kuti athe kufananiza bwino pakati pa oyimba ndi omwe amawayimbira pompopompo. Zotsatira zake, mwayi wolandila makasitomala athu wakwera ndi 300%, ndipo kuchuluka kwa ma hotline athu kwakwera ndi 35%.

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6Pakhala kuwonjezeka kwakukulu kwa chiwerengero cha madandaulo a makasitomala, makamaka chifukwa cha kukwera kwa malonda ogulitsa m'chaka. Komabe, chiŵerengero cha madandaulo ku mafunso onse chatsika poyerekeza ndi 2022.