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Taolo ea ketane ea phepelo

Sehlopha se ikemiseditse ho atolosa matsapa a rona a moshwelella lekaleng le pharalletseng la phepelo. Re na le tšusumetso ea rona joalo ka lets'oao le itlhommeng pele la lipapali le nang le marang-rang a pharalletseng a kabo, 'me re sebelisa matla a rona a ho reka ho khothaletsa mekhoa e tsitsitseng ea khoebo ea barekisi. Ka ho kopanya mekhoa e amanang le ESG tlhahlobong ea Sehlopha ea bafani ba thepa le ba seng ba ntse ba le teng, re etsa bonnete ba hore balekane ba phepelo ba phethahatsa litlhoko tsa rona tsa moshoelella. Ka kopo sheba Bukana ea rona ea Tsamaiso ea Boikarabello ba Sechaba ea Supplier Corporate Social ka tlase bakeng sa lintlha tse ling.

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Bukana ea Tsamaiso ea Boikarabello ba Sechaba ea Bafani

Ho rarolla matshwenyeho a bankakarolo mabapi le boleng ba dihlahiswa le polokeho, Sehlopha se kenya tshebetsong mehato e fapaneng ya taolo ya boleng ba dihlahiswa, ho kenyeletswa le ho lekola kamehla le ho lekola tshebetso ya bafepedi. Mehato e fapaneng e netefatsa hore lihlahisoa tse tsitsitseng, tsa boleng bo holimo lia etsoa le ho fokotsa kotsi ea ho hopola lintho tse ngata.

Tlhahlobo le Tsamaiso ea Bafani ba thepa

Joaloka lets'oao le itlhommeng pele la lipapali, re ikemiselitse ho holisa matsapa a rona a ts'ebetso ho pholletsa le ketane ea rona ea phepelo. Ka ho sebelisa boetapele ba rona ba mebaraka le matla a ho reka, re khothaletsa barekisi ho amohela mekhoa e tšoarellang. Ho etsa bonnete ba hore bafani ba thepa ba ikamahanya le litlhoko tsa rona tsa moshoelella, re kopantse mekhoa ea ESG litekong tsa rona tsa bafani ba thepa bakeng sa bao e tlang ho ba bafepedi le ba teng.

Ka Mots'eanong 2023, Sehlopha se ntlafalitse Bukana ea Tsamaiso ea Boikarabello ba Sechaba ea Bafani ho latela Tataiso ea Boitlamo ba Ts'ebetso ea China CSR le litlhoko tse amehang tsa indasteri ho fihlela ts'ebetso e ntle le balekane ba eona ba bohlokoa ba khoebo. Bukana e se e fumaneha webosaeteng ea Xtep.

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Tlhahiso ea rona e itšetlehile haholo ka thepa e fanoeng ke bafani ba rona, bao boholo ba likarolo tsa sehlahisoa sa rona re fanang ka bona. Ho tloha ka 2023, 69% ea lieta tsa rona le 89% ea lihlahisoa tsa rona tsa liaparo li ne li le ka ntle. Sehlopha se sebelisana le barekisi ba 573 lefatšeng ka bophara, ba 569 ba Mainland China le ba 4 mose ho maoatle.

Re arola bafani ba rona ka mekhahlelo e fapaneng ho utloisisa betere setsi sa rona sa phepelo. Ho matlafatsa taolo ea likotsi ho pholletsa le ketane ea rona ea phepelo, re ntlafalitse litlhaloso tsa sehlopha sa bafani selemong sena ka ho holisa sekhahla sa Karolo ea 2 le ho kenyelletsa bafani ba thepa e tala joalo ka Mokhahlelo oa 3. Ho tloha bofelong ba selemo, re na le bafani ba 150 ba Tier 1 le bafani ba 423 Tier 2. . Ho ea pele, ho ntlafatsa ho sebelisana le bafani ba thepa ea Lekala la 3 e ntse e le taba ea rona ha re ntse re batla ho ntlafatsa ts'ebetso ea moshoelella.

Tlhaloso:

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Tsamaiso ea ESG ea mofani

Marang-rang a rona a phepelo ea thepa a kenyelletsa likotsi tse fapaneng tsa tikoloho le sechabeng, 'me re etsa mekhoa e felletseng, e hlokang leeme le e pepeneneng ho fokotsa likotsi tse joalo. Setsi sa Tsamaiso ea Bafani le lihlopha tse inehetseng tse tsoang mefuteng e fapaneng li sebetsa haufi-ufi le barekisi ho netefatsa ts'ebetso e phahameng. Re khothaletsa barekisi bohle, balekane ba khoebo, le balekane ho boloka litekanyetso tsa mekhoa ea khoebo ea tikoloho, ea sechaba le ea boitšoaro e tsamaellanang le litlhoko tsa Sehlopha. Litlhoko tsena kaofela li bonts'itsoe ho Melao ea Boitšoaro ea Bafani le Bukana ea Tsamaiso ea Bafani, 'me re lebeletse hore balekane ba rona ba li ikobele tšebelisanong eohle ea rona.

Mokhoa o mocha oa kamohelo ea barekisi

Re hlahlobisisa bohle bao e ka bang bafani ba thepa ka tlhahlobo ea pele ea mangolo a thuto le boikamahanyo e entsoeng ke Setsi sa Tsamaiso ea Bafani ba thepa (SMC), 'me barekisi ba atlehileng ho fumana tlhahlobo ena ea pele ba tla ba tlas'a tlhahlobo ea mahlale e entsoeng ke basebetsi ba tšoanelehang e le bahlahlobi ba ka hare ho tsoa letotong la rona la thepa. ntshetsopele, taolo ya boleng, le tshebetso mafapha. Tlhahlobo ena ea setšeng e sebetsa ho barekisi ho kenyelletsa le ba fanang ka lisebelisoa tse tala bakeng sa lieta le liaparo, lisebelisoa tse thusang le ho paka, tlhahiso ea thepa e felileng, tlhahiso ea thepa e felileng. Litlhoko tse amehang li tsebisitsoe ho barekisi ka Melao ea Boitšoaro ea Bafani ba rona.

Ka 2023, re ile ra phahamisa litlhoko tsa rona tsa tlhahlobo ea boikarabello ba sechaba molemong oa kamohelo ea barekisi ho lekola barekisi ba hlolehang ho fihlela litlhoko tsa rona tsa boikarabello sechabeng. Mo ngwageng, re tsebisitse bafepedi ba batjha ba 32 ba semmuso le ba nakwana marangrang a rona, mme ra hana kamohelo ya bafepedi ba babedi ka lebaka la matshwenyeho a tshebetso ya polokeho. Bafani ba thepa ba ile ba kōptjoa ho sebetsana ka nepo le ho lokisa likotsi tsa polokeho tse hloailoeng bakeng sa lits'ebetso tse ling tsa kamohelo ea bafani.

Bakeng sa barekisi ba mose ho maoatle, re khetha bafepedi ba mekhatlo ea boraro ho etsa lihlahlobo tsa bafani ba thepa e akaretsang likarolo tse kang mosebetsi o qobelloang, bophelo bo botle le polokeho, ho sebelisoa ha bana, meputso le melemo, lihora tsa mosebetsi, khethollo, ts'ireletso ea tikoloho le bokhukhuni.

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Tlhahlobo e tsoelang pele ea bafani ba thepa

Barekisi ba teng ba boetse ba hlahlojoa ka tlhahlobo ea litokomane, tlhahlobo ea setšeng, le lipuisano tsa basebetsi. Pakeng tsa Mphalane le Tšitoe 2023, mofuta oa Xtep oa mantlha o ile oa etsa litlhahlobo tsa selemo le selemo ho barekisi bohle ba ka sehloohong ba liaparo le lihlahisoa tse felileng, tse koahelang karolo e fetang 90% ea barekisi ba rona ba mantlha ba Tier 1. Tlhahlobo ea Tier 2 mabapi le barekisi ba thepa e tla qala ka 2024.

Barekisi ba 47 ba Sehlopha sa 1 ba mofuta oa Xtep ba ile ba hlahlojoa, ho kenyeletsoa le ba hlahisang liaparo, lieta le lintho tse khabisitsoeng. 34% ea bafani ba thepa e hlahlobiloeng e fetisitse litlhoko tsa rona, ha 42% e fihletse litekanyetso 'me 23% e sebetsa ka tlase ho tebello ea rona. Keketseho ea bafani ba thepa e sa fihlelleng tebello ea rona e bakiloe haholo-holo ke ntlafatso ea litekanyetso tsa rona tsa tlhahlobo, 'me har'a bafani bana ba bararo ba bona ba ile ba emisoa ka mor'a litlhahlobo tse ling. Barekisi ba setseng ba sa kang ba fihlela litebello tsa rona ba kopiloe ho kenya tšebetsong litokiso pele khoeli ea Phuptjane 2024 e fela.

Bakeng sa lihlahisoa tse ncha, re etsa litlhahlobo tsa selemo le selemo tsa batho ba bang ho lihlahisoa tsa lieta, re shebane le litokelo tsa botho le bokhukhuni. Re hlahisa tlaleho ea tlhahlobo selemo le selemo. Ho se ikobele hofe kapa hofe ho fumanweng ho tla tsebiswa le bafepedi ka ditokiso tse lebeletsweng ka nako e itseng. Ho tla etsoa tlhahlobo ea bobeli ho netefatsa katleho ea mehato ea tokiso, 'me bafani ba thepa ba sa khoneng ho fihlela litlhoko le maemo a khoebo a Sehlopha ba ka felisoa. Ka 2023, barekisi bohle ba lihlahisoa tse ncha ba ile ba feta tlhahlobo.

Maemo a ho lekanya le ho sebelisa liphetho tsa litekolo tsa boikarabello ba bafani ba sechaba li akaretsoa ka tsela e latelang:

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Ho Ntlafatsa Bafani le ho Aha Bokhoni ba ESG

Ho tšehetsa bafani ba thepa ho fihlela litebello tsa Sehlopha mabapi le ts'ebetso ea tikoloho le sechaba, re tsoela pele ho buisana le bafani ba rona ho utloisisa mefokolo ea bona le ho ba fa malebela le tsebo e hlokahalang bakeng sa ts'ebetso e ntle ea ESG. Lipuisano tsena li boetse li thusa ho tseba le ho fokotsa likotsi tse ka bang teng tikolohong le sechabeng ho latela ketane ea phepelo.

Puisano le koetliso ea barekisi

Nakong ea selemo, re ile ra tsamaisa koetliso ea ESG bakeng sa baemeli ba barekisi ba lieta le liaparo tsa mantlha tsa mofuta oa rona. Kakaretso ea baemeli ba bafani ba 45 ba bile teng likopanong tsena, moo re hatelletseng litebello tsa rona mabapi le mekhoa ea sechaba le ea tikoloho le ho khothaletsa tlhokomeliso ea barekisi mabapi le ts'ebetso ea phepelo ea thepa.

Ho feta moo, re ile ra ikopanya le litsebi tsa mekhatlo ea boraro ho hlophisa koetliso ea kamehla mabapi le litaba tsa ESG bakeng sa barekisi ba rona ba mose ho maoatle. Ho feta moo, re fane ka koetliso e kopaneng ea maano a khahlanong le bobolu bakeng sa basebetsi ba bacha ba lihlahisoa tsa rona tse ncha. Liphetho tsa lithupelo tsena kaofela li nkuoe e le tse khotsofatsang.

Tiisetso ea Boleng ba Sehlahisoa le Lintho

Netefatso ea boleng e bohlokoa lits'ebetsong tsa rona tsa tlhahiso. Lihlahisoa tsa rona li tlas'a liteko tse thata tsa taolo ea boleng, tse thusang ho netefatsa hore ke feela lintho tse fihlelang litlhoko tsa boleng ba Sehlopha tse rekisetsoang bareki ba rona. Lihlopha tsa rona tsa taolo ea boleng li ikarabella bakeng sa lits'ebetso tsa taolo ea boleng, tse kenyelletsang tlhahlobo ea sampole le tlhahlobo ho matlafatsa taolo ea boleng ba barekisi.

Mokhoa le Mekhoa ea ho Laola Boleng ba Sehlahisoa

Re na le sistimi ea taolo ea boleng e netefalitsoeng ea ISO9001 ho netefatsa boleng ba lihlahisoa tsa rona ka ts'ebetso e tloaelehileng ea tlhahiso. Mokhahlelong oa R&D, sehlopha sa rona sa litekanyetso se etsa tlhahlobo e phethahetseng le netefatso ea lihlahisoa le lisebelisoa ho nts'etsapele maemo a loketseng tlhahiso ea bongata. Selemong sena, re boetse re kentse ts'ebetsong lintlha tse ncha tsa tsamaiso bakeng sa ho bokella mabokose a liaparo le ts'ebetso ea ho boloka fatše. Ka 2023, Sehlopha sa Maemo se ne se thehile le ho ntlafatsa likarolo tse 22 tsa litekanyetso tsa boleng ba liaparo (ho kenyeletsoa lifaele tse 14 tse tloaelehileng tsa khoebo le litekanyetso tse 8 tsa taolo ea ka hare) le ho kenya letsoho ho rala litekanyetso tse 6 tsa liaparo tsa naha le ho nchafatsa maemo a 39 a naha, tseo kaofela li reretsoeng ho ntlafatsa tsamaiso ea boleng. .

Ka Loetse 2023, Xtep e ile ea hlophisa seboka sa lipuisano ho ntlafatsa tlhahlobo ea physicochemical ea lisebelisoa tsa mesh tse sebelisoang lieta, ka ho nka karolo ho tsoa ho barekisi ba marang-rang, litsebi, likonteraka tse nyane le baemeli ba lifeme tsa lihlahisoa tse felileng. Puisano e ne e lebisitse tlhokomelo ho litlhoko tse khethehileng tsa tšebeliso ea thepa e ncha. Xtep e hatelletse tlhokahalo ea tlhahlobo e felletseng le phokotso ea likotsi tse ka bang teng nakong ea mokhahlelo oa pele oa nts'etsopele, hammoho le tlhokahalo ea ntlafatso khethong ea lisebelisoa tse tala le ts'ebetso ea ts'ebetso, ka ho ts'oara ka tieo ho liprothokholo tse thehiloeng.

Selemong sena, Xtep e amohetse kananelo ea boleng ba sehlahisoa ho tsoa mekhatlong e fapaneng:

  • Mookameli oa Setsi sa Tsamaiso ea Boleng sa Xtep o ile a fuoa kabelo ea "Motho ea Tsoetseng Pele Mosebetsing oa Maemo," a matlafatsa matla a puo ea Xtep maemong a indasteri ea masela le liaparo le ho ntlafatsa seriti sa lebitso.
  • Setsi sa Teko sa Liaparo sa Xtep se nkile karolo tlholisanong ea boiphihlelo ea "Fibre Inspection Cup" e hlophisitsoeng ke Fujian Fiber Inspection Bureau. Baenjineri ba bahlano ba liteko ba nkile karolo mme ba hapa moputso oa pele tlholisanong ea tsebo ea sehlopha.

Sethaleng sa tlhahiso, lihlopha tsa tsamaiso ea boleng li lekola boleng le polokeho ea lihlahisoa tse tala le lihlahisoa tse felileng. Ba boetse ba etsa mesebetsi ea kamehla ea taolo ea boleng ts'ebetsong ea tlhahiso le ho etsa tlhahlobo e matla ea boleng ba sehlahisoa ho netefatsa hore lihlahisoa tse felileng ho tsoa ho barekisi ba rona li feta litekanyetso tsa 'mele le lik'hemik'hale pele li isoa ho bareki. Ntle le moo, Xtep e etsa tlhahlobo ea sampole ea khoeli le khoeli bakeng sa barekisi ba eona ba Tier 1 le Tier 2. Lisebelisoa tse tala, likhomaretsi le lihlahisoa tse felileng li romelloa lilaboratoring tse netefalitsoeng ke naha kotara e 'ngoe le e 'ngoe, ho netefatsa hore lihlahisoa tsa ho qetela li ikamahanya le maemo a naha le melaoana ea boleng ba sehlahisoa le polokeho.

Ho ntlafatsa boleng ba sehlahisoa, Sehlopha se thehile selikalikoe se ikhethileng sa taolo ea boleng bakeng sa lintho tse kang lijaki le lieta, ho lumella ntlafatso ea boleng bo tsitsitseng bakeng sa mekhahlelo e itseng ea lihlahisoa. Sehlopha se boetse se etsa tlhahlobo ea tlholisano ea sehlahisoa ho ntlafatsa maemo a sehlahisoa le mokhoa oa tlhahlobo ha se ntse se khothaletsa boleng ba sehlahisoa le boiketlo.

Taba ea boithuto

Ka 2023, re ile ra hlophisa Kampo ea Koetliso ea Mookameli oa Tsamaiso ea Boleng ea ISO9001, moo barupeluoa bohle ba 51 ba ileng ba feta tlhahlobo 'me ba fuoa "Quality Management Systems - Internal QMS Auditor Certificate".

Sehlopha se boetse se tiisa mekhoa e thata ea taolo ea boleng bakeng sa lihlahisoa tse tsoang kantle, 'me ho tšoaroa likopano tsa khoeli le khoeli tsa tlhahlobo ea boleng ho netefatsa taolo e nepahetseng ea boleng. Re lula re ntlafatsa bokhoni ba basebetsi ba rona taolong ea boleng ba sehlahisoa, 'me re ts'ehetsa basebetsi ba rona ho nka karolo thupelong e kang koetliso ea mehato e khahlanong le hlobo e entsoeng ke Micropak le koetliso ea mekhoa ea liteko ke SATRA. Ka 2023, ho ntlafatsa boleng ba sehlahisoa le lits'ebetso tsa tlhahiso, K·SWISS le Palladium li ile tsa hlahisa mechini e ikemetseng ea khatiso ea skrineng, metjhini ea laser, metjhini ea boleng bo holimo ea khomphutha, metjhini e rokang ea komporo, khatiso ea dijithale, lisebelisoa le mahlale a mang, ha e ntse e kenya tšebetsong. mohala oa kopano o koaletsoeng ka botlalo.

Ho lula u tseba ka maikutlo a bareki ba rona, lefapha la rona la thekiso le buisana beke le beke le mafapha a rona a taolo ea phepelo ea thepa mme sehlopha sa rona sa taolo ea boleng se tla etela mabenkele a 'mele ho utloisisa mekhoa ea' maraka le litlhoko tsa bareki.

Ho Ntlafatsa Taolo ea Boleng ba Sehlahisoa ka Bafani le Bareki

Re thusa barekisi ba rona ka matla ho aha taolo ea boleng le bokhoni ba taolo ho khothaletsa boleng ba sehlahisoa ka kakaretso. Re fane ka koetliso mabapi le tsebo ea tlhahlobo le ntlafatso ea litsebo tsa profeshenale bakeng sa barekisi ba likoporasi tsa kantle le basebetsi ba laboratori, e lateloang ke litlhahlobo le litifikeiti. Sena se thusitse ho ntlafatsa litsamaiso tsa taolo ea boleng ba barekisi ba rona mme bofelong ba 2023, lilaboratori tse 33 tsa barekisi li ne li se li netefalitsoe, li koahelang liaparo, khatiso, thepa le lisebelisoa.

Re isitse koetliso ea setifikeiti sa FQC/IQC ho barekisi ba Tier 1 le Tier 2 ho khothaletsa boitaolo ka boleng ba phepelo ea thepa, ho ntlafatsa maemo a sehlahisoa, le ho ts'ehetsa kholo ea phepelo ea thepa. Ho feta moo, re hlophisitse lithupelo tse 17 mabapi le maemo a boleng ba liaparo, re kopanyelletsa baemeli ba 280 ba ka hare le ba kantle ho barekisi.

Customer Relationship Management le Khotsofalo

Ho Xtep, re sebelisa mokhoa oa pele oa bareki, ho netefatsa puisano e bulehileng le bareki ba rona ho fihlela litlhoko tsa bona. Re sebetsana le litletlebo ka mokhoa o hlophisehileng ka ho beha linako tsa ho rarolla mathata, ho beha leihlo tsoelo-pele, le ho sebeletsa ho fihlela litharollo tse lumellanang ho ntlafatsa khotsofalo ea bareki.

Re thehile liprothokholo tsa ho hopola lihlahisoa le litaba tsa boleng. Ha ho ka etsahala hore ho hopoloe ho hoholo, Setsi sa rona sa Tsamaiso ea Boleng se etsa lipatlisiso tse phethahetseng, se tlaleha liphuputso ho batsamaisi ba phahameng, 'me ho nkuoa mehato ea tokiso ho thibela liketsahalo tse tlang. Ka 2023, ha rea ​​ka ra hopoloa haholo ka lebaka la mathata a bophelo bo botle kapa polokeho. Re tiisetsa bareki ka ho lokisa, ho fetola, kapa ho khutla ha thekiso ea lihlahisoa tsa lehae, 'me mofuta oa Xtep core o kentse tšebetsong lenaneo le matla la ho khutlisa sehlahisoa, ka Leano la rona la Return and Exchange le re lumella ho amohela ntle le lipehelo tsa lihlahisoa tse tsofetseng.

"400 Hotline" ea rona e inehetseng ke ntlha ea pele ea ho ikopanya le litletlebo tsa bareki. Litletlebo lia tlalehoa, li netefalitsoe, 'me hangata li arajoa nakong ea matsatsi a 2 a khoebo, ka lisebelisoa tse ikhethileng tse behelletsoeng ho rarolla linyeoe tse thata. Palo ea litletlebo tse amohetsoeng ka "400 Hotline" ka 2023 e ne e le 4,7556. Re boetse re etsa mehala ea khoeli le khoeli ho lekola khotsofalo ea bareki le ho mema maikutlo ho tsoa ho basebelisi bohle ba "400 Hotline". Ka 2023, re fihletse sekgahla sa kgotsofalo sa 92.88%, e leng se ka hodimo ho sepheo sa pele sa 90%.

Re ntlafalitse "400 Hotline" selemong sena ka mokhoa o ntlafalitsoeng oa ho sesa ka lentsoe bakeng sa ho lekanya hantle lipakeng tsa baletsi le basebelisi ba ntseng ba phela. Ka lebaka leo, bokhoni ba rona ba ho amohela litšebeletso tsa bareki bo eketsehile ka 300%, 'me sekhahla sa rona sa ho hokela mohala se ntlafetse ka 35%.

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6Ho bile le keketseho e hlokomelehang palong ea litletlebo tsa bareki, haholo-holo tse susumetsoang ke ho phahama ha thekiso ea lihlahisoa nakong ea selemo. Leha ho le joalo, karo-karolelano ea litletlebo ho lipotso tsohle e fokotsehile ha e bapisoa le 2022.